Customer Guarantee

Our customers are the heart of our business, and that’s why we offer a customer guarantee:

The Truss Company 5-point Customer Guarantee

1. Your quote.

We guarantee that we will provide a quote within:

5 days for lowsets*,

10 days for high-sets.

2. Our pricing.

We guarantee that we will offer great value for money.

3. Our products.

We guarantee that we only manufacture with quality forestry timber materials that are sustainably sourced.

4. Our expertise.

We guarantee confidence, as your project will be managed by one of our highly experienced detailers and manufactured using the latest framing and truss technology.

5. Our certification.

We guarantee that all design, detail and specifications are certified by The Truss Company, a licensed Multinail fabricator. We comply with Australian standards to ensure you have a fast, efficient on-site delivery and installation.


*subject to plan details

“You can’t go past the industry knowledge and experience of the team at The Truss Company. They produce high quality timber frames and trusses and are very responsive to any request or need we may have. They are also more than willing to come to site regularly to check the work that they produce and a personal service that you can’t match.”

Rob Farmer
Clarendon Homes


We’d love to discuss your next project and offer a free quote.

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